Frequently Asked Questions

Have questions about our products or your order?
Reach out to the Maison team - we're here to help

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1. What size should I order for my dog?

Maison Munch Size Guide

Finding the right fit ensures your dog’s comfort, safety, and style. Below you’ll find guidance on how to measure your dog, detailed product dimensions, and general size suggestions based on breed. These are approximate guidelines — we always recommend measuring for accuracy.


How to Measure Your Dog

Neck: Measure around the base of your dog’s neck where the collar naturally sits.
Chest: Measure the widest part of your dog’s chest, just behind the front legs.
Tip: Use a soft measuring tape and allow enough space for two fingers to fit comfortably between your dog and the tape. Always measure while your dog is standing for the most accurate result.
Between sizes? We recommend sizing up.

Still unsure? We’re happy to help — email us at cs@maisonmunch.com and we’ll assist you with sizing.


General Breed Suggestions

These are general guidelines only. Dogs come in all shapes and proportions, so we always recommend measuring your dog before ordering.

Breed Examples Suggested Size
Chihuahua, Yorkshire Terrier Size XS
Pomeranian, Toy Poodle Size S
French Bulldog, Mini Schnauzer Size M
Cocker Spaniel, Beagle Size M
(More breeds coming soon...) Size L

2. What materials do you use in your products?

All Maison Munch products are made from non-toxic and sustainable premium vegan leather, durable canvas, and plated hardware. Our carrier bag also features a structured interior lining that’s soft and wipeable.

3. How do I care for my Maison Munch items?

 

Maison Munch Care Guide

At Maison Munch, our products are crafted with high-quality materials including vegan leather, durable canvas, and plated hardware. With just a little care, they’ll stay beautiful and functional for years to come. Below are our general care recommendations for daily use and longevity.


Do’s

  • Wipe clean with a soft, damp cloth—especially after outdoor walks.

  • Store in a cool, dry place away from direct sunlight to preserve color and structure.

  • Spot-clean canvas with mild soap and cold water only—never soak.

  • Use a soft cloth to occasionally buff plated hardware to reduce surface marks.


Don’ts

  • Don’t expose your Maison Munch products to seawater or chlorine—salt and chemicals can damage vegan leather and corrode hardware.

  • Don’t machine wash, tumble dry, bleach, or iron any part of the harness, collar, or bag.

  • Don’t overload the carrier tote or use it for dogs over 6 kg—it may strain seams and hardware.

  • Don’t leave wet or muddy gear in enclosed spaces for long periods—this can lead to mildew or warping.

  • Don’t allow your dog to chew, drag, or bite the product—our warranty does not cover misuse or damage caused by rough play.


Special Notes on Our Dog Carrier

  • The interior lining is wipeable but not waterproof. Always clean spills immediately.

  • For light odor control, sprinkle a small amount of baking soda inside and let it air out.

  • Avoid contact with dark denim or dyed fabrics, which may transfer onto the light canvas exterior.


Not Covered by Warranty

Our 6-month warranty covers manufacturing faults only. It does not apply to:

  • Damage from misuse or rough handling

  • Wear and tear from excessive outdoor exposure (salt, snow, sand)

  • Water or chemical damage (including seawater)

  • Damage caused by pets chewing, scratching, or overloading the product


Need help with product care or unsure if something is covered? Contact our team at cs@maisonmunch.com — we’re here to help.

4. Can I return an item if it doesn’t fit?

Yes — we accept returns within 14 daysof delivery for unused items in original packaging. Return shipping is the customer’s responsibility unless the item is faulty. Please refer to our Return Policy for full details.

5. Do you offer exchanges?

We don’t currently offer direct exchanges. If you'd like a different size or color, please return your original item for a refund and place a new order.

6. When will I receive my order?

Orders placed before 4 p.m. (UK time) are typically processed the same business day. Delivery times:

  • UK: 1–3 business days
  • Europe: 2–6 business days
  • International: 3–11 business days
    Check your order confirmation email for tracking details.

7. Do you ship internationally?

Yes — we ship worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Orders over £100 may qualify for free shipping.

8. My product arrived damaged — what do I do?

We’re so sorry! Please email cs@maisonmunch.com within 7 days of delivery with your order number and a photo of the damage. We’ll make it right.

9. Is there a warranty on your products?

Yes — Maison Munch products are covered by a 6-month warranty against manufacturing defects. This does not cover misuse, chewing, water damage, or wear from rough use. See our Care Guide for tips to keep your gear in top shape.